BELOW ARE OUR BOOKING TERMS AND CONDITIONS. EFFECTIVE ON NEW BOOKINGS MADE ON OR AFTER 1ST JANUARY 2022 RELATING TO LONG DISTNACE TRANSFERS OF 30MILES OR MORE INCLUDING AIRPORT TRANSFERS CARRIED OUT AND BOOKED WITH MARSHLAND CARS – PRIVATE HIRE.

 

DEFINITIONS 0.

0.1 - ‘Marshland Cars’ and ‘we’, ‘our’ or ‘us’ refers to the company providing the service. The terms ‘you’, ‘your’ and ‘customer’ refer to any person, passenger, representative or company making a booking with us.

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0.2 - Marshland Cars is a Sole Trader business and holds a valid Private Hire operators’ licence at our address which is issued by ‘The Borough Council of King’s Lynn and West Norfolk.

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0.3 - Any questions referring to the following conditions or to request a large print of these terms can be directed to marshlandcars@gmail.com

 

PERSONAL DATA 1.

1.1 - We are legally required as part our operator’s licence conditions to record, store and maintain some booking details. This is stored with accordance to GDPR Guidelines. 

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1.1 - We are a registered member with the 'Information Commissioners Office' ICO. 

 

BOOKING & PAYMENT 2.

2.1 - Bookings can be made to us via our website, email, social media pages and by telephone.

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2.2 - The price quoted is fixed for the purpose of the booked journey. The fare includes basic UK Airport pick-up and drop-off fees as well as motorway tolls and city emission zone charges. The route selected by the driver is the preferable route. Any requests to deviate from this route or requests for additional stops may incur extra charges. To apply these is down to the discretion of the driver at the time.

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2.3 - At the time of booking, we will require a non-refundable Booking Deposit of £25 per one-way journey with a fare of £60 or more booked. The deposit is used to guarantee the booking. The booking deposit is then deducted from your total fare. Payment can be made by Card/Cash/bank transfer. Your booking is not confirmed, and no driver will be allocated until the Booking Deposit has been paid in full. 

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2.4 - The full fare must be paid at least 7 days before the commencement of any booked journeys or if agreed at the time of booking in the vehicle. If payment is made in the vehicle, it must include the fare for any returning journeys.

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2.5 - During the booking process we will suggest a suitable pick up time however, the onus is on you to make sure that this allows you enough time to reach your destination accounting for unexpected delays, traffic or congestion etc. We also recommend that you follow your Airline or Port guidelines on your arrival time.

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2.6 - It is your responsibility to ensure that you have ordered a car of adequate size for your passengers and luggage. We make no promises to carry an excessive amount of luggage or more passengers than each vehicle is licensed to carry. Please be aware that a child no matter the age, is considered as a passenger for licensing/insurance purposes. Travel may be refused with no refund given if passengers attempt to break this rule.

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2.7 - We strongly advise that you and passengers travelling, hold adequate travel insurance which covers for certain eventualities that we cannot be held responsible for, up to and including trip abandonment and cancellation.

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UNEXPECTED AND UNAVOIDABLE DELAYS 3.

3.1 - Our vehicles are serviced and maintained regularly. We will not be held financially responsible for a vehicle breakdown or the loss of earnings, profit, a missed flight/boat/holiday or late arrival. We recommend that you purchase adequate travel insurance which covers for unfortunate eventualities such as this. With your agreement we will, however, attempt to source another vehicle which may be another company with a different driver with no association to us. Any reasonable additional taxi fare will be paid by us as a 'good will' gesture, this does not mean we accept responsibility for the breakdown. If a third party is used, you use this other vehicle at your own risk and follow their terms. In the event of any other delays including adverse weather, traffic/congestion occurred by road traffic accidents or breakdowns, that mean you arrive late and you miss your flight/boat/holiday we will not be held financially responsible for under any circumstances including loss of earnings and profit. We do our best to plan for delays but sometimes these can become unavoidable. We recommend you purchase adequate travel insurance which covers for unfortunate eventualities such as this and allow yourself plenty of time to reach your destination.

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3.2 - Flight/Boat Delays: During the booking process we will obtain your flight/boat arrival information, we monitor this information in case of delay and our booking processes allow for short delays. In the unfortunate event that you are delayed for several hours and you have transport booked on your arrival, we will do our best to accommodate your new arrival time. In some circumstances though for long delays, you may be required to wait for your driver to return to the pick-up point upon your arrival. This may be because your driver has had to leave to fulfil other booked work.

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3.3 - Flight/Boat Cancellation/Diversions In the event that your flight/boat is cancelled or is diverted. Please contact us as soon as possible to re-arrange an additional time/place. Where we can, we will adapt times and locations to suit but we may have to apply a charge to cover any additional miles. We will receipt any charges, any out of pocket expenses in this situation should be met by your travel insurance policy or airline. If following flight or boat cancellation you decide to cancel your booking or abandon your trip, then 5.1. and 5.2. of our cancellation policy applies.

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THE SERVICE 4.

4.1 - You are responsible for the behaviour of all the passengers who are on board for the journey. If the vehicle is soiled, damaged or negatively impacted on by any passenger a charge of £95.00 will be applied to contribute towards cleaning costs.

 

4.2 - Except for bottled water, you are not permitted to eat or drink including alcohol in our vehicles. Smoking or the use of electronic cigarettes is also forbidden.

 

4.3 - Our drivers are there to provide you with transport to your destination. We operate on a zero tolerance of abuse stance. If the driver receives abuse from any passenger whether verbal or physical, they will be permitted to refuse or terminate travel without refund and report the matter to the Police.

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4.4 - The carriage of luggage and personal belongings is at the passenger’s risk.

 

BOOKING CANCELLATION 5.

5.1 - Booking cancellation must in in writing to marshlandcars@gmail.com

 

5.2 - If you cancel your booking with us, you will forfeit and not receive a refund of your Booking Deposit, unless under certain circumstances that we deem ‘exceptional’. You may also forfeit a percentage of your booking fare explained in the below 5.3. We may on a case-by-case basis allow your booking deposit to be used against another long-distance booking with us on the same terms for a booking made within 12months of cancellation. Costs incurred by you because of cancellation of your booking from advice given by the ‘UK Foreign and Commonwealth Office’ (FCO) should form part of your claim to your travel insurance provider.

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5.3 - If you cancel your booking with us before your outbound agreed pick up time and you have paid your fare in full, you will expect to receive the following refund minus your booking Deposit which is non-refundable. Cancellations within notice of 48hours = 0%*. 49hours to 4days =25%*. 5-14days = 50%*. 15+days = 100%*. (*Minus Booking Deposit*) Any refund due will take up to 14 calendar days to process and will be processed back onto the card or payment method used at booking.

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5.4 - If we cancel your booking, (unless it is because of a change to the booking made by you that we cannot fulfil) then a full refund will be issued including your Booking Deposit.