TERMS & CONDITIONS
BELOW ARE OUR TERMS AND CONDITIONS (EFFECTIVE FROM 1ST JUNE 2019) FOR ANY BOOKINGS RELATING TO LONG DISTANCE OF MORE THAN 30 MILES INCLUDING AIRPORT AND SEAPORT TRANSFERS CARRIED OUT AND BOOKED WITH MARSHLAND CARS - PRIVATE HIRE
0.1 - 'Marshland Cars' and "we" or "us" refers to the company providing the service. The terms "you" and "your" and 'customer' refer to any person, business or company making a booking with us.
0.2 - Marshland Cars is a Sole Trader business and holds a valid Private Hire Operators Licence at our address in Smeeth Road, Marshland St James, PE14 8ES which is issued by 'The Borough Council of King's Lynn & West Norfolk'.
0.3 - Any questions referring to the following conditions can be directed to our email address
BOOKING & PAYMENT .1
1.1 - Bookings can be made via our website, in person at our operating address, social media pages, email and by telephone.
1.2 - The price quoted is fixed for the purpose of the booked journey, the fare includes any associated pick-up/drop-off fees, parking for up to 1 hour and toll roads. Any other changes to the booking such as additional stops or a change of route requested by the customer may incur extra charges.
1.3 - At the time of booking, we will require a £25 Booking Deposit per one-way journey with a fare of £60.00 or more booked. Payment can be made via telephone using a credit/debit card, by bank transfer or cheque. Your booking is not confirmed, and no driver or vehicle will be allocated until your deposit has been paid in full.
1.4 - The full fare must be paid at least 7 days before the commencement of any journeys booked or if agreed at the time of booking in the vehicle. If payment is made in the vehicle, it must include the fare for any returning journey.
1.5 - Full fare payment can be made by telephone using a credit/debit card, by cheque in advance to the journey to allow time to clear, by credit/debit card using a chip&pin reader, bank transfer, cash sterling.
1.6 - During the booking process, you will agree a time with us which may be your specified time or the time we recommend. It is your responsibility to ensure that enough time has been allocated to reach your destination in time. We recommend following your air or cruise line advice when making a judgement of your arrival time to any airport or port.
1.7 - It is your responsibility to order a car of suitable size for all the travellers and associated luggage. We make no guarantee to carry an excessive amount of luggage. Please be aware that a child, no matter the age of the child, will be regarded as a single passenger. See 6.1.
1.8 - We highly recommend that you and passengers travelling, hold adequate Travel Insurance which covers for certain eventualities that we cannot be held responsible for, up to and including trip abandonment and cancellation.
1.9 - Confirmation letters or emails will be sent once a deposit or full payment has been made. Please make sure you double check the details on this letter to ensure that we both have the correct details needed to fulfil the booking.
YOUR JOURNEY .2
2.1 - Your driver will be at the agreed pick-up location at the agreed time or earlier. In the unlikely event of a late arrival, your driver will contact you by the contact method left at booking and provide you with a valid reason for the delay.
2.2 - Your route selected by the driver is the preferable route and is deemed the quickest. Any requests to deviate from this may incur an extra charge, to apply any charge is at the discretion of the driver at the time.
UNPLANNED & UNAVOIDABLE DELAYS .3
3.1 - We will do our best to get you to your destination on time however, very rarely unplanned delays do occur. We will if possible, do our best to navigate you around these delays by using live Satellite Navigation equipment.
3.2 - Vehicle Breakdown: Our vehicles are serviced and maintained regularly. We will not be held financially responsible for a vehicle breakdown or the loss of earnings, profit, a missed flight/boat/holiday or late arrival. We recommend that you purchase adequate travel insurance which covers for unfortunate eventualities such as this. With your agreement we will, however, attempt to source another vehicle which may be another company with a different driver with no association to us. Any reasonable additional taxi fare will be paid by us as a 'good will' gesture, this does not mean we accept responsibility for the breakdown. If a third party is used, you use this other vehicle at your own risk and follow their terms.
3.3 - In the event of any other delays including adverse weather, junction and road closures, additional traffic and traffic occurred by road traffic accidents or breakdowns, that mean you arrive late and you miss your flight/boat/holiday we will not be held financially responsible for under any circumstances including loss of earnings and profit. We do our best to plan for delays but sometimes these can become unavoidable. We recommend you purchase adequate travel insurance which covers for unfortunate eventualities such as this and allow yourself plenty of time to reach your destination.
3.4 - Flight/Boat Delays: During the booking process we will obtain your flight/boat arrival information, we monitor this information in case of delay. In the very unfortunate event that you are delayed for several hours and you have transport booked on your arrival, we will do our best to accommodate your new arrival time. In some circumstances though, you may be required to wait for your driver to return to the pick-up point upon your arrival. This may be because your driver has had to leave to fulfil other booked work.
3.5 - Flight/Boat Cancellation In the event that your flight/boat is cancelled, and you have transport booked at your booked arrival time, contact us as soon as possible to re-arrange an additional time. No extra charge will be applied if our driver is not already on route. Any out of pocket expenses in this situation should be met by your travel insurance policy or airline. If following flight or boat cancellation you decide to cancel your booking or abandon your trip then 5.1. and 5.2. of our cancellation policy applies.
3.6 - Flight Diversions On very rare occasions flights may be diverted on route which may mean that you arrive at a different airport than the one you have booked with us. We will where possible, change your booking to your new pick up location but note that an additional fare may be applied for excess mileage. We will receipt any additional fare as part of a claim to your flight carrier if applicable.
THE SERVICE .4
4.1 - You are responsible for the behaviour of all of the passengers who are on board for the journey. If the vehicle is soiled, damaged or negatively impacted on by the passenger, a charge of £95.00 will be applied to cover cleaning costs.
4.2 - You are not permitted to eat, drink (with the exception of bottled water) or smoke in the car, this includes the use of electronic cigarettes. The consumption of any Alcohol is not allowed.
4.3 - We are not allowed to carry more passengers than what is stated by licensing or insurance. Note that any child of any age is deemed to be a passenger for licensing and insurance purposes. Our drivers will refuse travel and no refund given if an attempt to break this rule occurs.
4.4 - Any luggage or personal belongings carried or brought into the vehicle is done so at entirely your own risk.
BOOKING CANCELLATION .5
5.1 - If you cancel your booking you will not receive a refund of your booking deposit, unless under certain circumstances that we deem to be 'exceptional'. You may also forfeit a percentage of your booking fare if pre-paid explained in 5.2. We may, at our discretion on a 'case by case' basis, allow your deposit to be used against another booking under the same terms made with us within 12 months of the cancellation date. Subject to availability.
5.2 - If you cancel your total booking before your outbound agreed pick up time and you have paid your fare IN FULL, you will expect to receive the following refund of the total fare presented in the table below...
...Cancellations must be by email to . Any refund due will be processed within 14days back to the card used for payment.
5.3 - If we cancel your booking, (unless it is because of a change to the booking made by you that we then cannot fulfil) then a full refund will be made including any deposit paid.
5.4 - Costs incurred by you because of the cancellation of your booking due to travel advice given by the UK 'Foreign and Commonwealth Office' (FCO) should form as part of your claim to your travel insurance provider. See 1.8, 5.1 and 5.2
CONVEYING OF CHILDREN .6
6.1 - UK law states that taxis and Private Hire vehicles are exempt from legislation relating to children travelling in a baby/child seat or booster. For Health and Safety reasons we are unable to provide any form of child seat. If you require a child seat for your journey it would be the child’s parent/carers responsibility to provide one and to fit the seat in the vehicle and to secure the child. If you are booking a return journey and have your own child seat, the driver who carries out your booking will store your child seat for the return journey, please note that the installation of the child seat must be carried out by you and we cannot be held responsible for any damage occurred whilst in our care.